Choosing Reliable Pressings as your business partner

Professional Communication

Our customer interaction model is critical to the manner in which we serve you. We know how infuriating it can be having to repeat yourself to multiple people in different departments in a business. With Reliable you will only need to deal with a single person no matter what your query. Whether it is a pricing, technical, delivery, manufacturing, quality related or even an invoicing query, you deal with the same person.

Most importantly, you will receive written communication that is concise, complete, relevant and technically accurate. Dare we claim that your man, Ernest Hemingway himself might smile.

Lastly, we are able to conduct proper, intelligible English discussions, across a wide variety of topics with all sorts of stakeholders, in proper English. We are not afflicted by the annoyingly common "broken English spoken fluently" issue so commonly imposed on the innocent and unwary.

Suitability of Product

Why be confined to the standard commercial sizes of Disc Spring? Especially when the legacy dimensions often are unsuitable and may not even meet the strict criteria of the various relevant standards.

We are well known for design and manufacture of bespoke and custom disc springs that meet very specific engineering requirements, not provided by the popular standard sizes available.

We do not impose Minimum Order Quantities that kill the affordability of new and innovative projects.

Reliability of Service

Our customers know that they need only have a single conversation with us, and then go about their business, trusting that what are expecting and need to happen will take place, as they go about their own business.

For large projects, such as a Furnace Upgrade, we have Online Project Tracking Tools that allow our customers to keep progress against a plan that is properly project managed and integrated into the larger programme of work.

Our service claims are credible because we offer penalties and discounts for missed deadlines.

In a demanding world a business will only survive if it is relevant in the lives of its customers, and relevance is built on a foundation of, managing expectations, through superior communication, maintaining a reputation of honest feedback and useful insights.

Effective Quality Management

Our ISO9001:2015 - Quality Management System has various demands, which at a minimum allows us to trace any invoice back to the dates and times of each step in the manufacturing process, even to the operators and which machines were used, who checked tooling, who checked material, who signed off the various quality samples, the heat treatment batch the order was processed with etc.

We manufacture disc springs, where should they fail, the consequences are dire - people might die or operations shutdown at enormous cost, in these instances we integrate our quality management into that of our customers, with full documentation of dimension checking, heat treatment, and witnessed load testing on certified equipment, under the observation of independent and qualified 3rd party.

In those instances where we are involved from design verification to manufacture, we are one of the few worldwide to provide warranties on our products

Reliable Delivery

This is quite simply non-negotiable, especially on large projects like furnace upgrades, where the stacks are large and heavy and the assembly lies on the Project critical path.

On these kinds of projects we publish our Project Plan to our online Client Project Tracking tool, that allows our stakeholders to track progress from a Gantt chart, and download any verification documents from their own office.

Not only does this form a central overview of the project with any deliverable available to be reviewed, it provides all the necessary artefacts for the final data pack.

We are not claiming that we don’t ever face delays and make mistakes, not at all, but what we do claim is that such instances do not arrive as a surprise, these are usually identified as project risks well in advance and actively managed.

Costing and Pricing

We do have some customers who admittedly could not care less about anything else apart from low prices and predictable availability, and they appreciate the ease and efficiency with which their orders are processed.

However, most of our customers do value the peace of mind provided and the complementary services offered in design verification, product selection and design, and the ease with which it is possible to do business with us.

As a first world manufacturer operating out of a 3rd world country, with its obvious cost advantages, coupled with the strength of other currencies against our own, this inevitably makes us very competitive if judged on price alone.

After sales support and warranties

As much for the benefit of our customers as for our own curiosity we are grateful for any opportunity to analyse and assess the performance of our products in the field.

We use these opportunities to assess any factors that might impact unscheduled downtime or the performance of the disc spring application.

This takes us to platinum furnace operations, flat bar and angles steel rolling mills, food processing plants, wind generation farms, seismic monitoring in underground mines, scrap metal processing foundries, haulage systems on open cast mines.