Choosing Reliable Pressings as your business partner
Reliable has evolved in the 45 years it has been in existence (in one form or another) but we have not forgotten our roots and where we come from. We have our traditional business, eccentric & hyrdaulic pressings, and our adolescent business in which we have committed ourselves to developing our own products with our own IP embedded in them. So in the same factory, under a single roof, you will see conventional lathes and milliong machines, complementing 4 axis-milling CNCs and Turning machines, 3D printers, wire-eroders and AI driven conveyor sorting. We like working on challenging projects and solving problems, and this has allowed us to help our customers aacross the whole spectrum of industry from agriculture to Aerospace - give us a call.
Haven't got time to read? Then visit us or give us a call.
In the menu items you can access by clicking on the item to your left, you will find everything you need to inform your decision in chosing Reliable Pressings as a supplier and business partner, namely:
- Our adherence to ISO Quality and Health & Safety standards.
- The industries domains we support and in which we have deep experience.
- How to get hold of us and to obtain more information.
- Some examples of the wide range of projects we have completed and our manufacturing capabilities.
- Information about the products we manufacture
- More about who we are, and how we go about things and some background on important members of our team, who youy are likely to meet.
What Reliable Pressings does - our mission.
We love hearing customers tell us, "I have been looking for someone to help solve this, I am so relieved and pleased to have found you." We aim to be relevant in the lives of our customers, and when we meet, to have our customers more then happy to see us. It's a simple guage, but a powerful one.
Reliable Pressings occupies a niche in the manufacturing sector. We have various competencies that enable us:
- Precision CNCing - Both Milling & Turning, where we routinely work to tolerances of 10microns.
- Eccentric Metal Pressing & Stamping - Stamping (also known as pressing) is the process of placing flat sheet metal in either blank or coil form into a stamping press where a tool and die surface forms the metal into a specific shape.
- Hydraulic Deep Draws - Deep drawing is the method of bending and moulding steel metal by pressing the material into the required form as hydraulic force is applied to the full tonnage over the entire length of the stroke.
- Impact Extruding - a high-speed metal-forming process where a punch strikes a metal slug in a die at a very high force, causing the metal to flow rapidly into a desired shape
- Additive Manufacturing with 3D Printing
- Working with high carbon content non-alloy steel grades and alloys, where we use heat treatment (mostly quenching & tempering, or precipitation hardening) to obtain specific physical properties, such as hardness & ductility.
What Reliable Pressings is known for.
We are known not only for what we do but also for how we go about business, and how we interact with people.
You can expect us:
- To be interested and curious about your business and what you need from us.
- To act with urgency and to keep our promises.
- To demonstrate deep technical knowledge about what we do.
- To be available and willing to help if you need us in an emergency.
- To have a sense of humour, not taking ourselves too seriously, but taking YOU seriously.
- To speak with candour and not mislead you - we believe in a Trust based sales model.
We have decades of experience providing industrial manufacturing solutions to clients across many industries as diverse as angriculture and aerospace, both locally and internationally. If you visit our image gallery, you will find examples of some of the things we produce.
- A full range of Conical Disc Springs designed to DIN 16983 (ex-2092 & DIN 2093)
- The extended range of Belleville Load Washers - DIN 6796., we manufacture up to M125
- Anti-loosening Conical Wedge Lock Washers pairs
- Any popular special or custom washer
- A wide variety of components for example; Seals & Dust Covers, Materials Handling Components, Furniture & Cabinet Fittings, Harvesting Machine Components etc
Delivering Value
Our customers as a rule, need to have a functioning product that will last, in which their engineers have faith and trust, which will be delivered when promised, with no unforeseen and unexpected issues, and all at a decent price. So to achieve this Reliable attends to both their Expressed and Unexpressed needs. In our experience we deliver superior value to our customers by striking a balance between the following:
- Professional and Appropriate Communication
- Availability of Product
- Suitability of Product
- Reliability of Service
- Effective Quality Management
- Reliable Delivery with commitment to delivery dates
- Costing and Pricing
- After Sales Support and Warranties
We will elaborate on each of these in the sections below.
Professional Communication
Our customer interaction model is critical to the manner in which we serve you. We know how infuriating it can be having to repeat yourself to multiple people in different departments in a business. With Reliable you will only need to deal with a single person no matter what your query. Whether it is a pricing, technical, delivery, manufacturing, quality related or even an invoicing query, you deal with the same person.
Most importantly, you will receive written communication that is concise, complete, relevant and technically accurate. Dare we claim that your man, Ernest Hemingway himself might smile.
Lastly, we are able to conduct proper, intelligible English discussions, across a wide variety of topics with all sorts of stakeholders, in proper English. We are not afflicted by the annoyingly common "broken English spoken fluently" issue so commonly imposed on the innocent and unwary.
Suitability of Product
Why be confined to the standard commercial sizes of Disc Spring? Especially when the legacy dimensions often are unsuitable and may not even meet the strict criteria of the various relevant standards.
We are well known for design and manufacture of bespoke and custom disc springs that meet very specific engineering requirements, not provided by the popular standard sizes available.
We do not impose Minimum Order Quantities that kill the affordability of new and innovative projects.
Reliability of Service
Our customers know that they need only have a single conversation with us, and then go about their business, trusting that what are expecting and need to happen will take place, as they go about their own business.
For large projects, such as a Furnace Upgrade, we have Online Project Tracking Tools that allow our customers to keep progress against a plan that is properly project managed and integrated into the larger programme of work.
Our service claims are credible because we offer penalties and discounts for missed deadlines.
In a demanding world a business will only survive if it is relevant in the lives of its customers, and relevance is built on a foundation of, managing expectations, through superior communication, maintaining a reputation of honest feedback and useful insights.
Effective Quality Management
Our ISO9001:2015 - Quality Management System has various demands, which at a minimum allows us to trace any invoice back to the dates and times of each step in the manufacturing process, even to the operators and which machines were used, who checked tooling, who checked material, who signed of the various quality samples, the heat treatment batch the order was processed with etc.
We manufacture disc springs, where should they fail, the consequences are dire - people might die or operations shutdown at enormous cost, in these instances we integrate our quality management into that of our customers, with full documentation of dimension checking, heat treatment, and witnessed load testing on certified equipment, under the observation of independent and qualified 3rd party.
In those instances where we are involved from design verification to manufacture, we are one of the few worldwide to provide warranties on our products
Reliable Delivery
This is quote simply non-negotiable, especially on large projects like furnace upgrades, where the stacks are large and heavy and the assembly lies on the Project critical path. .
On these kinds of projects we publish our Project Plan to our online Client Project Tracking tool, that allows our stakeholders to track progress from a Gantt chart, and download any verification documents from their own office.
Not only does this form a central overview of the project with any deliverable available to be reviewed, it provides all the necessary artifacts for the final data pack.
We are not claiming that we don´t ever face delays and make mistakes, not at all, but what we do claim is that such instances do not arrive as a surprise, these are usually identified as project risks well in advance and actively managed.
Costing and Pricing
We do have some customers who admittedly could not care less about anything else apart from low prices and predictable availability, and they appreciate the ease and efficiency with which their orders are processed.
However, most of our customers do value the peace of mind provided and the complementary services offered in design verification, product selection and design, and the ease with which it is possible to do business with us.
As a first world manufacturer operating out of a 3rd world country, with its obvious cost advantages, coupled with the strength of other currencies against our own, this inevitably makes us very competitive if judged on price alone.
After sales support and warranties
As much for the benefit of our customers as for our own curiosity we are grateful for any opportunity to analyze and assess the performance of our products in the field.
We use these opportunities to assess any factors that might impact unscheduled downtime or the performance of the disc spring application.
This takes us to platinum furnace operations, flat bar and angles steel rolling mills, food processing plants, wind generation farms, seismic monitoring in underground mines, scrap metal processing foundries, haulage systems on open cast mines.
Fig 3 - We manufacture hundreds of size Disc Spring - from a few mm & grams to much, much larger
How can we help you?
Our customers have had a wide variety of ways to assess us, in some instances they test us and approach us with a technical challenge and see how we perform. In other instances we are given relatively risk free orders to fulfill initially, which increase in value, complexity and urgency over time. Quite often they hear about us through the grapevine and approach us out of desperation when nobody else is willing or able to help.
Where to next?
If you haven´t gone through the Product Menu items to review the information on the various types of things we produce and problems we solve, that´ś a good place to start.
Why not contact us and discuss what problems we could solve for you, but meanwhile you can get a fair bit from our website, such as:
- Something about the history of Reliable and the people at Reliable with whom you might interact.
- How our Code of Conduct reflects how we conduct business ethically.
- Detail on our Quality Management System.
- Visit our Finding your Way - Getting started with our Products page.